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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-3 Wochen1-3 h60-120 min1-5 Tage
Participantsdifferent
4-12 Beobachtungen3-122-84-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsSystem Map, Dependencies, Leverage PointsConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsLogic Model, Change Objectives, Intervention Components, Evaluation Plan
Tagsno overlap
UX researchObservationContext
Systems thinkingMappingBoundariesChange
Theory of ConstraintsAssumptionsSystems thinking
ChangeSystems thinkingCapability
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