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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
Paper illustration for Behavior Over Time Graph.
Systems Thinking
Behavior Over Time Graph
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
MediumMediumLowHigh
Timedifferent
1-3 Wochen1-3 h20-45 min2-4 h
Participantsdifferent
4-12 Beobachtungen3-121-103-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsSystem Map, Dependencies, Leverage PointsBehavior Over Time Graph, Trend Hypotheses, Key EventsFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
UX researchObservationContext
Systems thinkingMappingBoundariesChange
Systems thinkingPatternsDynamics
Theory of ConstraintsSystems thinkingChange
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