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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-3 Wochen60–90 min20-40 min initial, dann laufend1-2 h
Participantsdifferent
4-12 Beobachtungen2-83-154-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsStakeholder Map, Engagement Plan, Risk NotesROAM Board, Owner ListAlignment Map, Open Issues, Decision Questions
Tagsno overlap
UX researchObservationContext
StakeholdersAlignmentFacilitationChange
RiskAgileTrackingAlignment
AlignmentStakeholdersStrategyFacilitation
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