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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 Wochen60–90 min1-3 h60-90 min
Participantsdifferent
4-12 Beobachtungen2-85-303-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsStakeholder Map, Engagement Plan, Risk NotesConsensus Clusters, Theme Titles, Priority AreasSalience Diagram, Strategy per Class
Tagsno overlap
UX researchObservationContext
StakeholdersAlignmentFacilitationChange
FacilitationConsensusWorkshopAlignment
StakeholdersFacilitationAlignmentGovernance
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