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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Scenario Planning method illustration showing its working structure
Business Strategy
Scenario Planning
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Scenario Planning opens the view to several plausible futures instead of a single forecast. The method protects strategies from depending on too narrow an expected path.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
1-3 Wochen0.5-2 Tage1-2 h60-90 min
Participantsdifferent
4-12 Beobachtungen4-124-123-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsScenario Set, Strategic Implications, Robust OptionsAlignment Map, Open Issues, Decision QuestionsSalience Diagram, Strategy per Class
Tagsno overlap
UX researchObservationContext
StrategyUncertaintyPlanning
AlignmentStakeholdersStrategyFacilitation
StakeholdersFacilitationAlignmentGovernance
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