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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for RAPID
Decision Making
RAPID
Paper illustration of Decision Rights Mapping with its method-specific working model.
Decision Making
Decision Rights Mapping
Paper illustration for Responsibility Poker.
Facilitation
Responsibility Poker
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.In complex management decisions, clarity is often missing about who recommends, who agrees, and who makes the decision. RAPID creates this assignment and stabilizes decisions across several levels.In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement.When it stays unclear who carries responsibility and who only contributes, Responsibility Poker makes the distribution of responsibility explicit. It sharpens the boundaries between weighing in, deciding, and bearing consequences.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 Wochen45-90 min90-180 min45-90 min
Participantsdifferent
4-12 Beobachtungen3-124-123-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsRAPID Role Map, Recommendation, Decision LogDecision Rights Matrix, AgreementResponsibility Map, Role Agreements, Open Questions
Tagsno overlap
UX researchObservationContext
DecisionRolesGovernance
DecisionGovernanceAlignmentResponsibility
RolesResponsibilityTeamFacilitation
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