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| Criterion |  UX Research Contextual Inquiry |  Delivery RAID Log |  Knowledge Modeling Knowledge Mapping |  UX Research Diary Study |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. | When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 1-3 Wochen | 30 min Setup, dann laufend | 1-3 h | 1-4 Wochen |
Participantsdifferent | 4-12 Beobachtungen | 1-3 maintaining, briefing for everyone | 3-12 | 5-20 |
Formatdifferent | Workshop + async | Async | Workshop | Async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | RAID Log, Status Report Source | Knowledge Map, Critical Knowledge Areas, Transfer Plan | Diary Entries, Longitudinal Patterns, Experience Timeline |
Tagsno overlap | UX researchObservationContext | RiskTrackingStakeholdersGovernance | KnowledgeMappingRisk | UX researchTrackingBehavior |