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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 Wochen30 min Setup, dann laufend1-4 Wochen60-90 min
Participantsdifferent
4-12 Beobachtungen1-3 maintaining, briefing for everyone5-203-6
Formatdifferent
Workshop + asyncAsyncAsyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsRAID Log, Status Report SourceDiary Entries, Longitudinal Patterns, Experience TimelineSalience Diagram, Strategy per Class
Tagsno overlap
UX researchObservationContext
RiskTrackingStakeholdersGovernance
UX researchTrackingBehavior
StakeholdersFacilitationAlignmentGovernance
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