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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
A paper-based illustration representing Context Canvas with its core stages and visible working result.
Product Discovery
Context Canvas
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 Wochen30 min Setup, dann laufend45-90 min20-40 min initial, dann laufend
Participantsdifferent
4-12 Beobachtungen1-3 maintaining, briefing for everyone3-103-15
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsRAID Log, Status Report SourceContext canvas, Open questions, Shared context notesROAM Board, Owner List
Tagsno overlap
UX researchObservationContext
RiskTrackingStakeholdersGovernance
ContextFramingRequirementsCanvas
RiskAgileTrackingAlignment
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