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| Criterion |  UX Research Contextual Inquiry |  Operations Process Mapping |  Domain Modeling Bounded Context Canvas |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When a business context is still loosely outlined, it shapes language, responsibility, and integration space. It clarifies what belongs together and where a boundary needs to hold. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 1-3 Wochen | 1-3 h | 1-3 h | 20-45 min |
Participantsdifferent | 4-12 Beobachtungen | 3-10 | 3-8 | 3-12 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Process Map, Handoff List, Improvement Backlog | Context Canvas, Glossary, Integration Notes | Lessons learned, Action items, Event summary |
Tagsno overlap | UX researchObservationContext | ProcessOperationsImprovement | Domain-Driven DesignBoundariesModeling | LearningOperationsImprovement |