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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Paper illustration for Domain Context Map
Domain Modeling
Domain Context Map
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.When a domain model and its associated contexts need to be thought through together, it creates a shared overview. It connects the business view and organizational boundary into a readable whole.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 Wochen1 h bis mehrere Wochen1-3 h0.5-5 Tage
Participantsdifferent
4-12 Beobachtungen1-83-104-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsPDCA Log, Experiment Plan, Learning Outcome, Standard ChangeDomain Context Map, Boundary Notes, Ownership MapKaizen Charter, Waste List, Improvement Experiments, Standard Work Update
Tagsno overlap
UX researchObservationContext
Continuous improvementLeanExperiments
Domain-Driven DesignContextBoundaries
LeanContinuous improvementOperations
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