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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of the McKinsey 7S Framework with seven connected fields
Business Strategy
McKinsey 7S
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.
Complexitydifferent
MediumMediumHighHigh
Timedifferent
1-3 Wochen2-4 hHalf day1-5 Tage
Participantsdifferent
4-12 Beobachtungen3-123-124-12
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain Points7S Assessment, Alignment Gaps, Change ActionsLeverage Map, Action StrategyLogic Model, Change Objectives, Intervention Components, Evaluation Plan
Tagsno overlap
UX researchObservationContext
OrganizationStrategyAlignmentChange
Systems thinkingChangeStrategy
ChangeSystems thinkingCapability
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