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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of the McKinsey 7S Framework with seven connected fields
Business Strategy
McKinsey 7S
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Paper illustration for DACI
Decision Making
DACI
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.
Complexitydifferent
MediumMediumLowLow
Timedifferent
1-3 Wochen2-4 h45-90 min30-60 min
Participantsdifferent
4-12 Beobachtungen3-123-122-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain Points7S Assessment, Alignment Gaps, Change ActionsForce Field Map, Change Levers, Risk NotesDACI Matrix, Decision Owner, Decision Log
Tagsno overlap
UX researchObservationContext
OrganizationStrategyAlignmentChange
ChangeDecisionStrategy
DecisionRolesGovernanceAlignment
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