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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Domain Context Map
Domain Modeling
Domain Context Map
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.When a domain model and its associated contexts need to be thought through together, it creates a shared overview. It connects the business view and organizational boundary into a readable whole.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-3 WochenHalf day1-3 h45-90 min
Participantsdifferent
4-12 Beobachtungen3-123-103-12
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsLeverage Map, Action StrategyDomain Context Map, Boundary Notes, Ownership MapForce Field Map, Change Levers, Risk Notes
Tagsno overlap
UX researchObservationContext
Systems thinkingChangeStrategy
Domain-Driven DesignContextBoundaries
ChangeDecisionStrategy
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