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| Criterion |  UX Research Contextual Inquiry |  Knowledge Modeling Knowledge Mapping |  Knowledge Modeling Domain Storytelling |  Operations Gemba Walk |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. | Domain Storytelling translates domain knowledge into a shared narrative of actors, objects, and workflows. It is especially useful when language, rules, and process understanding must be tightly connected. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Medium | Low | Low |
Timedifferent | 1-3 Wochen | 1-3 h | 1-2 h | 30-120 min |
Participantsdifferent | 4-12 Beobachtungen | 3-12 | 2-8 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Knowledge Map, Critical Knowledge Areas, Transfer Plan | Domain Story, Glossary Notes, Process Narrative | Observation Notes, Improvement Ideas |
Tagsno overlap | UX researchObservationContext | KnowledgeMappingRisk | KnowledgeDomain-Driven DesignProcess | LeanObservationProcessOperations |