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| Criterion |  UX Research Contextual Inquiry |  Product Discovery Kano Model |  Operations A3 Problem Solving |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 1-3 Wochen | 1-2 Tage | 45-90 min | 120 min initial, dann laufend |
Participantsdifferent | 4-12 Beobachtungen | 10-50 | 2-5 | 3-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Kano Matrix, Feature Classes, Priority Themes | A3 Report, Action Plan, Root Cause Analysis | HEART-GSM Table, Dashboard |
Tagsno overlap | UX researchObservationContext | SatisfactionPrioritizationCustomer | LeanProblem solvingCoachingOperations | MetricsUX researchMeasurementSatisfaction |