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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
MediumHighMediumHigh
Timedifferent
1-3 Wochen1-5 Tage1-2 hHalf day
Participantsdifferent
4-12 Beobachtungen4-124-123-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsLogic Model, Change Objectives, Intervention Components, Evaluation PlanAlignment Map, Open Issues, Decision QuestionsLeverage Map, Action Strategy
Tagsno overlap
UX researchObservationContext
ChangeSystems thinkingCapability
AlignmentStakeholdersStrategyFacilitation
Systems thinkingChangeStrategy
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