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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
Paper illustration for Diary Study.
UX Research
Diary Study
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 Wochen45-90 min2-8 h1-4 Wochen
Participantsdifferent
4-12 Beobachtungen3-85-125-20
Formatdifferent
Workshop + asyncWorkshopWorkshopAsync
Outputdifferent
Field Notes, Workflow Insights, Pain PointsImpact Map, Outcome Hypotheses, Delivery OptionsEvent Timeline, Ubiquitous Language, Boundaries, Open QuestionsDiary Entries, Longitudinal Patterns, Experience Timeline
Tagsno overlap
UX researchObservationContext
OutcomesStrategyBehaviorPlanning
Domain-Driven DesignEventsDiscoveryWorkshop
UX researchTrackingBehavior
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