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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.
Complexitydifferent
MediumLowHighMedium
Timedifferent
1-3 Wochen30-60 minSeveral meetings plus preparation and analysis; total effort depends on scope60-120 min
Participantsdifferent
4-12 Beobachtungen2-10Evaluation team, architects, and relevant stakeholders2-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsIceberg Worksheet, Pattern Notes, Intervention IdeasPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigationsCommunication Canvas, Stakeholder Messages, Architecture Communication Plan
Tagsno overlap
UX researchObservationContext
Systems thinkingRoot causePatterns
ArchitectureQualityRiskTradeoffsStakeholders
ArchitectureCommunicationStakeholdersCanvas
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