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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A paper-based illustration representing Bounded Context Canvas with its core stages and visible working result.
Domain Modeling
Bounded Context Canvas
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a business context is still loosely outlined, it shapes language, responsibility, and integration space. It clarifies what belongs together and where a boundary needs to hold.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 Wochen120 min initial, dann laufend1-3 h1-3 h
Participantsdifferent
4-12 Beobachtungen3-63-82-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsHEART-GSM Table, DashboardContext Canvas, Glossary, Integration NotesContext Map, Integration Patterns, Boundary Notes
Tagsno overlap
UX researchObservationContext
MetricsUX researchMeasurementSatisfaction
Domain-Driven DesignBoundariesModeling
Domain-Driven DesignBoundariesStrategy
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