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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-3 Wochen1-2 h Setup, laufend1-3 hHalber Tag bis mehrere Wochen
Participantsdifferent
4-12 Beobachtungen12-84-12
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsAction Lists, Project List, Review RoutineContext Map, Integration Patterns, Boundary NotesBalanced Scorecard, Strategic Measures, Initiative Map
Tagsno overlap
UX researchObservationContext
ProductivityPlanningTasksExecution
Domain-Driven DesignBoundariesStrategy
StrategyMetricsExecution
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