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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
Paper illustration for ALPEN Method
Operations
ALPEN Method
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 Wochen30-120 min1-2 h Setup, laufend10-20 min daily
Participantsdifferent
4-12 Beobachtungen2-611
Formatdifferent
Workshop + asyncWorkshopAsyncAsync
Outputdifferent
Field Notes, Workflow Insights, Pain PointsObservation Notes, Improvement IdeasAction Lists, Project List, Review RoutineDaily Plan, Time Estimates, Review Notes
Tagsno overlap
UX researchObservationContext
LeanObservationProcessOperations
ProductivityPlanningTasksExecution
PlanningTime managementProductivityOperations
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