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| Criterion |  UX Research Contextual Inquiry |  DevOps Game Day |  DevOps Incident Command |  Operations Runbook |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic. | During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once. | For recurring operational tasks or incidents, the method keeps solid action logic ready. It reduces uncertainty when time pressure, role changes, or rare situations demand fast access. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 1-3 Wochen | Halber Tag | As needed | 20-60 min |
Participantsdifferent | 4-12 Beobachtungen | 5-20 | 4-15 | 1-4 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Simulation Notes, Gaps List, Updated Runbooks | Incident Log, Action Tracker, Stakeholder Updates | Runbook, Checklist, Escalation Path |
Tagsno overlap | UX researchObservationContext | ResilienceOperationsIncident | IncidentOperationsReliability | OperationsReliabilityDocumentation |