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| Criterion |  UX Research Contextual Inquiry |  DevOps Game Day |  DevOps Blameless Postmortem |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic. | After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 1-3 Wochen | Halber Tag | 30-90 min | 20-45 min |
Participantsdifferent | 4-12 Beobachtungen | 5-20 | 3-12 | 3-12 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Simulation Notes, Gaps List, Updated Runbooks | Postmortem Doc, Action Items, Timeline | Lessons learned, Action items, Event summary |
Tagsno overlap | UX researchObservationContext | ResilienceOperationsIncident | Site Reliability EngineeringIncidentLearningReliability | LearningOperationsImprovement |