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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
A paper-based illustration representing Domain Storytelling with its core stages and visible working result.
Knowledge Modeling
Domain Storytelling
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Domain Storytelling translates domain knowledge into a shared narrative of actors, objects, and workflows. It is especially useful when language, rules, and process understanding must be tightly connected.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-3 Wochen1-2 h1 h bis mehrere Wochen1-3 h
Participantsdifferent
4-12 Beobachtungen2-81-82-6
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsDomain Story, Glossary Notes, Process NarrativePDCA Log, Experiment Plan, Learning Outcome, Standard ChangeStandard Work Sheet, Deviation List, Improved Standard, Training Needs
Tagsno overlap
UX researchObservationContext
KnowledgeDomain-Driven DesignProcess
Continuous improvementLeanExperiments
LeanProcessQuality
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