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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Domain Context Map
Domain Modeling
Domain Context Map
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When a domain model and its associated contexts need to be thought through together, it creates a shared overview. It connects the business view and organizational boundary into a readable whole.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 Wochen1-3 h120 min initial, dann laufend90-180 min
Participantsdifferent
4-12 Beobachtungen3-103-63-6
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsDomain Context Map, Boundary Notes, Ownership MapHEART-GSM Table, DashboardGQM Table, Metric Profiles
Tagsno overlap
UX researchObservationContext
Domain-Driven DesignContextBoundaries
MetricsUX researchMeasurementSatisfaction
MetricsMeasurementEngineeringAlignment
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