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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Domain Context Map
Domain Modeling
Domain Context Map
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When a domain model and its associated contexts need to be thought through together, it creates a shared overview. It connects the business view and organizational boundary into a readable whole.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumMediumLowLow
Timedifferent
1-3 Wochen1-3 h20-45 min30-120 min
Participantsdifferent
4-12 Beobachtungen3-103-122-6
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsDomain Context Map, Boundary Notes, Ownership MapLessons learned, Action items, Event summaryObservation Notes, Improvement Ideas
Tagsno overlap
UX researchObservationContext
Domain-Driven DesignContextBoundaries
LearningOperationsImprovement
LeanObservationProcessOperations
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