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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for DMAIC.
Operations
DMAIC
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.For a process problem with fluctuating performance, the method brings analysis and improvement into a disciplined sequence. It creates a framework in which numbers, causes, and control come together.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
1-3 Wochen2-12 Wochen1-3 h1-2 h
Participantsdifferent
4-12 Beobachtungen3-102-84-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsProject Charter, Measurement Plan, Cause Analysis, Control PlanContext Map, Integration Patterns, Boundary NotesAlignment Map, Open Issues, Decision Questions
Tagsno overlap
UX researchObservationContext
Continuous improvementQualityProcess improvement
Domain-Driven DesignBoundariesStrategy
AlignmentStakeholdersStrategyFacilitation
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