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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.
Complexitydifferent
MediumHighLowLow
Timedifferent
1-3 Wochen1-4 Wochen45-90 min45-90 min
Participantsdifferent
4-12 Beobachtungen6-30 Experten2-83-12
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsExpert Forecast, Consensus Range, Assumption NotesAssumption List, Critical Assumptions, Learning PlanForce Field Map, Change Levers, Risk Notes
Tagsno overlap
UX researchObservationContext
ForecastingExpertsDecisionStrategy
AssumptionsRiskDecisionDiscovery
ChangeDecisionStrategy
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