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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-3 Wochen1-4 Wochen1-3 h45-90 min
Participantsdifferent
4-12 Beobachtungen6-30 Experten1-83-12
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsExpert Forecast, Consensus Range, Assumption NotesArgument Map, Evidence Gaps, Decision RationaleForce Field Map, Change Levers, Risk Notes
Tagsno overlap
UX researchObservationContext
ForecastingExpertsDecisionStrategy
SensemakingDecisionRationale
ChangeDecisionStrategy
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