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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for DACI
Decision Making
DACI
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Paper illustration of Decision Rights Mapping with its method-specific working model.
Decision Making
Decision Rights Mapping
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 Wochen30-60 min1-3 h90-180 min
Participantsdifferent
4-12 Beobachtungen2-102-84-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsDACI Matrix, Decision Owner, Decision LogContext Map, Integration Patterns, Boundary NotesDecision Rights Matrix, Agreement
Tagsno overlap
UX researchObservationContext
DecisionRolesGovernanceAlignment
Domain-Driven DesignBoundariesStrategy
DecisionGovernanceAlignmentResponsibility
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