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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for DACI
Decision Making
DACI
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 Wochen30-60 min1-3 h60-90 min
Participantsdifferent
4-12 Beobachtungen2-105-304-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsDACI Matrix, Decision Owner, Decision LogConsensus Clusters, Theme Titles, Priority AreasProblem Cluster, Prioritized Challenge, Experiment
Tagsno overlap
UX researchObservationContext
DecisionRolesGovernanceAlignment
FacilitationConsensusWorkshopAlignment
FacilitationDecisionProblem solvingWorkshop
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