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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for DACI
Decision Making
DACI
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration for RAPID
Decision Making
RAPID
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.In complex management decisions, clarity is often missing about who recommends, who agrees, and who makes the decision. RAPID creates this assignment and stabilizes decisions across several levels.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 Wochen30-60 min1-2 h45-90 min
Participantsdifferent
4-12 Beobachtungen2-104-123-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsDACI Matrix, Decision Owner, Decision LogAlignment Map, Open Issues, Decision QuestionsRAPID Role Map, Recommendation, Decision Log
Tagsno overlap
UX researchObservationContext
DecisionRolesGovernanceAlignment
AlignmentStakeholdersStrategyFacilitation
DecisionRolesGovernance
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