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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.
Complexitydifferent
MediumMediumHighLow
Timedifferent
1-3 Wochen60-180 min1-4 Wochen45-90 min
Participantsdifferent
4-12 Beobachtungen4-206-30 Experten3-12
Formatdifferent
Workshop + asyncWorkshopAsyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsCynefin Map, Domain-specific Actions, Sensemaking NotesExpert Forecast, Consensus Range, Assumption NotesForce Field Map, Change Levers, Risk Notes
Tagsno overlap
UX researchObservationContext
ComplexitySensemakingDecision
ForecastingExpertsDecisionStrategy
ChangeDecisionStrategy
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