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| Criterion |  UX Research Contextual Inquiry |  Systems Thinking Current Reality Tree |  Knowledge Modeling Concept Mapping |  Systems Thinking Iceberg Model |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. | The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 1-3 Wochen | 2-6 h | 1-2 h | 30-60 min |
Participantsdifferent | 4-12 Beobachtungen | 3-8 | 1-8 | 2-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Current Reality Tree, Core Problems, Intervention Ideas | Concept Map, Relationship Labels, Knowledge Gaps | Iceberg Worksheet, Pattern Notes, Intervention Ideas |
Tagsno overlap | UX researchObservationContext | Systems thinkingRoot causeConstraintsCausality | KnowledgeConceptsMappingSensemaking | Systems thinkingRoot causePatterns |