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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Scenario Planning method illustration showing its working structure
Business Strategy
Scenario Planning
Gap Analysis method illustration showing its working structure
Business Strategy
GAP Analysis
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.Scenario Planning opens the view to several plausible futures instead of a single forecast. The method protects strategies from depending on too narrow an expected path.GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 Wochen1-3 h0.5-2 Tage1-3 h
Participantsdifferent
4-12 Beobachtungen2-84-122-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsContext Map, Integration Patterns, Boundary NotesScenario Set, Strategic Implications, Robust OptionsGap Matrix, Action Plan, Risk Notes
Tagsno overlap
UX researchObservationContext
Domain-Driven DesignBoundariesStrategy
StrategyUncertaintyPlanning
StrategyAnalysisPlanning
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