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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Communication Plan
Delivery
Communication Plan
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 Wochen45-90 min1-4 Wochen30-60 min
Participantsdifferent
4-12 Beobachtungen2-65-202-8
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsCommunication Plan, Channel Matrix, Message CadenceDiary Entries, Longitudinal Patterns, Experience TimelinePower Interest Grid, Strategy per Stakeholder
Tagsno overlap
UX researchObservationContext
CommunicationStakeholdersDeliveryPlanning
UX researchTrackingBehavior
StakeholdersFacilitationAlignmentPlanning
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