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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 Wochen30-90 minHalber TagAs needed
Participantsdifferent
4-12 Beobachtungen3-125-204-15
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsPostmortem Doc, Action Items, TimelineSimulation Notes, Gaps List, Updated RunbooksIncident Log, Action Tracker, Stakeholder Updates
Tagsno overlap
UX researchObservationContext
Site Reliability EngineeringIncidentLearningReliability
ResilienceOperationsIncident
IncidentOperationsReliability
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