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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 Wochen45-90 min1-4 Wochen30 min Setup, dann laufend
Participantsdifferent
4-12 Beobachtungen2-85-201-3 maintaining, briefing for everyone
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncAsync
Outputdifferent
Field Notes, Workflow Insights, Pain PointsAssumption List, Critical Assumptions, Learning PlanDiary Entries, Longitudinal Patterns, Experience TimelineRAID Log, Status Report Source
Tagsno overlap
UX researchObservationContext
AssumptionsRiskDecisionDiscovery
UX researchTrackingBehavior
RiskTrackingStakeholdersGovernance
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