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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of an IBIS map with issues, positions and arguments
Knowledge Modeling
IBIS
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.IBIS structures thinking about complex questions as a sequence of issues, ideas, and arguments. The method keeps discussions open without forcing them into premature consensus.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-3 Wochen1-3 h30-120 min1-3 h
Participantsdifferent
4-12 Beobachtungen1-82-62-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsArgument Map, Evidence Gaps, Decision RationaleObservation Notes, Improvement IdeasIssue Map, Positions, Argument Notes
Tagsno overlap
UX researchObservationContext
SensemakingDecisionRationale
LeanObservationProcessOperations
RationaleKnowledgeDecision
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