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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Paper illustration of Barrier Analysis with its method-specific working model.
Operations
Barrier Analysis
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-3 Wochen1-3 h2-4 h2-6 h
Participantsdifferent
4-12 Beobachtungen1-82-63-10
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsArgument Map, Evidence Gaps, Decision RationaleBarrier Inventory, Failure Analysis per Barrier, Action BacklogEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions
Tagsno overlap
UX researchObservationContext
SensemakingDecisionRationale
Root causeSafetyIncident
CausalityIncidentRoot causeTimeline
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