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| Criterion | ![]() UX Research Contextual Inquiry | ![]() Facilitation Alignment Mapping | ![]() Delivery Communication Plan | ![]() Facilitation Storytelling |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | When an insight needs to have an effect, storytelling translates dry facts into a comprehensible development. It combines context, tension, and consequence into a form that people remember and pass on more easily. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 1-3 Wochen | 1-2 h | 45-90 min | 45-120 min |
Participantsdifferent | 4-12 Beobachtungen | 4-12 | 2-6 | 1-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Alignment Map, Open Issues, Decision Questions | Communication Plan, Channel Matrix, Message Cadence | Narrative Outline, Key Message, Story Arc |
Tagsno overlap | UX researchObservationContext | AlignmentStakeholdersStrategyFacilitation | CommunicationStakeholdersDeliveryPlanning | CommunicationNarrativeStakeholdersFacilitation |



