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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumLowLow
Timedifferent
1-3 Wochen30-60 min30-60 min
Participantsdifferent
4-12 Beobachtungen1-52-8
Formatdifferent
Workshop + asyncAsyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsABC Classification, Focus Rules, Control ListFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
UX researchObservationContext
PrioritizationOperationsPortfolio
Root causeQualityOperations
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Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk