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Criterion
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 h1-3 WochenHalber Tag bis mehrere Wochen120 min initial, dann laufend
Participantsdifferent
2-84-12 Beobachtungen4-123-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Context Map, Integration Patterns, Boundary NotesField Notes, Workflow Insights, Pain PointsBalanced Scorecard, Strategic Measures, Initiative MapHEART-GSM Table, Dashboard
Tagsno overlap
Domain-Driven DesignBoundariesStrategy
UX researchObservationContext
StrategyMetricsExecution
MetricsUX researchMeasurementSatisfaction
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