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Criterion
A paper-based illustration representing Context Canvas with its core stages and visible working result.
Product Discovery
Context Canvas
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
45-90 min1-3 h1-3 Wochen45-90 min
Participantsdifferent
3-103-104-12 Beobachtungen2-5
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Context canvas, Open questions, Shared context notesProcess Map, Handoff List, Improvement BacklogField Notes, Workflow Insights, Pain PointsA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
ContextFramingRequirementsCanvas
ProcessOperationsImprovement
UX researchObservationContext
LeanProblem solvingCoachingOperations
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