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| Criterion |  Facilitation Consensus Workshop |  UX Design Service Blueprinting |  Operations A3 Problem Solving |  Facilitation Alignment Mapping |
|---|---|---|---|---|
Purposedifferent | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 1-3 h | 0.5-2 Tage | 45-90 min | 1-2 h |
Participantsdifferent | 5-30 | 6-12 | 2-5 | 4-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Consensus Clusters, Theme Titles, Priority Areas | Service Blueprint, Fail Points, Ownership Map | A3 Report, Action Plan, Root Cause Analysis | Alignment Map, Open Issues, Decision Questions |
Tagsno overlap | FacilitationConsensusWorkshopAlignment | Service designOperationsJourneyBlueprint | LeanProblem solvingCoachingOperations | AlignmentStakeholdersStrategyFacilitation |