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| Criterion |  Facilitation Consensus Workshop |  UX Design Customer Journey Canvas |  UX Research Empathy Mapping |
|---|---|---|---|
Purposedifferent | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-3 h | 1-3 h | 30–60 min |
Participantsdifferent | 5-30 | 3-10 | 4-8 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Consensus Clusters, Theme Titles, Priority Areas | Customer Journey Canvas, Pain Points, Experience Opportunities | Empathy Map, Assumptions List, Research Gaps |
Tagsno overlap | FacilitationConsensusWorkshopAlignment | JourneyCustomerService designCanvas | SynthesisQualitativeWorkshop |
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