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Criterion
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper illustration for Solution Interview
Product Discovery
Solution Interview
Purposedifferent
When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.When a solution idea is already on the table, it checks how it is understood and evaluated. It looks for resonance, objections, and missing fit early in the conversation.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-4 Wochen1-2 h je Session30-60 min je Interview30-60 min je Interview
Participantsdifferent
3-10 KundenBased on research question5-12 Interviews5-10 Interviews
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Concierge Learnings, Service Blueprint, MVP RisksUsability Issues, Severity List, RecommendationsProblem Evidence, Risk Notes, Customer SegmentsSolution Feedback, Objection List, Validation Notes
Tags1 shared
MVPValidationServiceDiscovery
ValidationUXPrototype
DiscoveryInterviewsValidation
ValidationInterviewsPrototype
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