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Criterion
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration of Experiment Canvas with a method-specific labelled workspace.
Product Discovery
Experiment Canvas
Purposedifferent
When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.When experiments become unreadable after the fact, it arranges hypothesis, signal, and learning goal on a single canvas. It separates problem, assumption, solution, and evidence. The result is captured as a Completed Experiment Canvas and a Success Metric.
Complexitydifferent
MediumMediumHighLow
Timedifferent
1-4 Wochen1-2 h je Session1 Tag bis mehrere Wochen30-60 min
Participantsdifferent
3-10 KundenBased on research question4-101-5
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Concierge Learnings, Service Blueprint, MVP RisksUsability Issues, Severity List, RecommendationsProblem Statement, Prototype, Test LearningsCompleted Experiment Canvas, Success Metric
Tagsno overlap
MVPValidationServiceDiscovery
ValidationUXPrototype
InnovationPrototypeResearch
ExperimentsValidationDiscoveryHypothesis
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