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Criterion
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a Learning Card with four fields for hypothesis, observation, insight, and action.
Product Discovery
Learning Card
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Purposedifferent
When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.
Complexitydifferent
MediumHighLowMedium
Timedifferent
1-4 Wochen0.5-2 Tage25-40 min2-4 h
Participantsdifferent
3-10 Kunden6-121-54-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Concierge Learnings, Service Blueprint, MVP RisksService Blueprint, Fail Points, Ownership MapLearning Card with evidence and next actionJourney Map, Pain-point List, Opportunity Backlog
Tagsno overlap
MVPValidationServiceDiscovery
Service designOperationsJourneyBlueprint
ExperimentsValidationDiscoveryLearning
JourneyServiceService design
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